Refund policy

Return & Refund Policy

At Dynasty Home, we want you to love every purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return, items must:

Be unused and in their original condition.
Include all original packaging and labels.
Be accompanied by proof of purchase.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or faulty:

Gift cards
Clearance or sale items
Personalised or made-to-order products
Items that have been used, assembled, or damaged after delivery

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery with your order number and clear photographs of the issue. We'll work to resolve the problem as quickly as possible.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a faulty item.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original product (if eligible) and place a new order.