FAQs

Frequently Asked Questions (FAQ)

Ordering

How can I place an order?

You can place an order through our website by adding your chosen items to your basket and completing checkout. Once your order is confirmed, you will receive an email confirmation with your order details.

Can I change or cancel my order after placing it?

We begin processing orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us as soon as possible. We cannot guarantee changes once your order has been processed or dispatched.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save details, and enjoy a smoother shopping experience.

Shipping & Delivery

Do you offer free shipping?

Yes, we offer free standard shipping on UK orders over £75.

What shipping options do you offer?

We offer two delivery options within the UK:

Standard Delivery: 3–5 business days
Expedited Delivery: Next business day for orders placed before 4:00 PM (Monday–Friday)

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

Do you ship internationally?

Yes, we offer international shipping. Delivery times and shipping costs vary depending on the destination and will be calculated at checkout.

Products

Are your products exactly as shown in the pictures?

We aim to display our products as accurately as possible. However, colours may vary slightly due to different screen settings and lighting conditions.

Are your products suitable for gifting?

Yes, many of our home décor pieces make thoughtful gifts for housewarmings, birthdays, weddings, and special occasions.

Will items be restocked if they sell out?

Popular items may be restocked depending on availability. We recommend joining our newsletter or checking back regularly for updates.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of receiving your order. Items must be unused, in their original condition, and include original packaging.

How do I return an item?

Please contact our customer support team with your order number and return request. We will provide guidance on the next steps.

What if my item arrives damaged?

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with your order number and photos of the issue. We will work to resolve it as quickly as possible.