Returns & Refunds

At Dynasty Home, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a straightforward returns and refunds process.

Return Eligibility

We accept returns within 14 days of the delivery date, provided the item is:

Unused and in its original condition
In its original packaging with all tags attached
Not marked as a final sale item

Non-Returnable Items

The following cannot be returned:

Final sale or clearance items
Gift cards
Items that have been used, damaged, or altered after delivery

How to Return an Item

To start a return, please contact us within 30 days of receiving your order:

Email: dynastyhomeuk@gmail.com

Please include your order number and the reason for your return. We'll respond within 2 business days with return instructions and the return address.

Return Shipping

Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

Refunds

Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable.

Damaged or Incorrect Items

If your order arrived damaged or you received the wrong item, please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you.